Human resources management in the user satisfaction of outpatient Mantaro UBAP

Abstract

The research Human resources management in the user satisfaction of outpatient Mantaro UBAP aims to determine the influence of human resource management in customer satisfaction for which we selected 274 outpatients and by explanatory descriptive methodology which determined that the management of human resources positively influences customer satisfaction, waiting time directly affects user satisfaction and educational attainment of the insured directly influences the perception of user satisfaction in the outpatient clinic of the Mantaro UBAP therefore must allocate and manage human resources in the selection process, design a program of continuous quality improvement to optimize processes to reduce waiting times, improve channels of communication of health 'workers by level of knowledge of users and processes should include measurement of user satisfaction to know the perception of care in the services received.