La satisfaccion del cliente y su incidencia en la fidelizacion de clientes, en las empresas de hospedaje no clasificadas de la localidad de Huancayo - Per

Lorenzo Fidel Bernaldo Sabuco

doi:10.47186/visct.v4i1.22

154/5000 Customer satisfaction and its impact on customer loyalty in unclassified hosting companies in the town of Huancayo - Peru

Authors

Lorenzo Fidel Bernaldo Sabuco

DOI:

https://doi.org/10.47186/visct.v4i1.22

Abstract

376/5000 In the present investigation of applied type and explanatory level, starting from the general objective: to determine the incidence of customer satisfaction on the loyalty of lodging companies in the town of Huancayo, and following the procedures of the scientific method such as deductive inductive. It was concluded that there is a strong relationship between both variables.